Returns & Exchanges
We want you to love your new furniture as much as we do, but if a piece isn't quite right for your space, you have 14 days from delivery to request a return. Our streamlined process ensures your home transformation remains stress-free and satisfying.
Return Process
- 1.Initiate Your Request
Visit our online returns portal or contact our concierge team within 14 days of receiving your order to notify us of your intent to return.
- 2.Prepare the Item
Ensure all furniture or decor items are disassembled and placed back into their original packaging to ensure safe transit back to our warehouse.
- 3.Schedule a Pickup
For large furniture items, we will coordinate a specialized white-glove courier to collect the piece from your home at a scheduled time that suits you.
- 4.Receive Your Refund
Once our quality control team inspects the returned items at our facility, your refund will be processed to your original payment method within 7-10 business days.