Frequently Asked Questions
Everything you need to know about our designer furniture and services.
What is the average delivery time for my order?
Delivery times vary depending on the item's availability. In-stock products are typically delivered within 5 to 10 business days. For pre-order items, the estimated shipping date is indicated on the product page.
Do you offer international shipping?
Yes, we ship to several countries across Europe. Shipping costs and delivery times are automatically calculated at checkout based on your delivery address and the volume of your order.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be returned in their original packaging and in perfect condition to be eligible for a full refund.
Are your products covered by a warranty?
All NV Gallery furniture comes with a legal 2-year warranty covering manufacturing defects and quality issues under normal domestic use conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer secure installment payment options through our financial partners.
How can I track the status of my delivery?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to follow your package in real-time.